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Neither Rain, Nor Hail, Nor 19.3 inches of Snow ….

A week ago at this time we were still digging out from the blizzard the blew through Chicago land. This time the weather forecasters weren’t out to just scare us, as they were fairly accurate about the amount of the white stuff that we were going to be dealing with. I think the gods mistook the happy dance I was doing for having a decent January as a snow dance and therefore blessed us with an abundance of it. But the purpose for this week’s blog isn’t to complain about Chicago weather, it is to tell the story of all the staff that struggled to make it to work and that put in very long hours, and to share my gratitude for their courage & commitment.

When an agency provides residential services in addition to day programing, it means a commitment to providing care and support 24/7, 365 days a year. It is a huge undertaking, and can only be accomplished through a collaborative effort on the part of dedicated management and direct care staff. In a situation where inclement weather conditions makes travel difficult, we so appreciate those staff that find some way to make it to their designated work site. We also had a number of situations at the houses where the staff that were already on duty agreed to work another shift which meant their relief staff did not have to risk the dodgy travel conditions.

When the weather is so severe that we responsibly close the day programs, we still ask those day program staff that are able to report for work. We then have these day program staff cover the homes in these situations so that the residential staff are not overwhelmed. All of this can be a huge strategic challenge and I am truly amazed at how our staff are able to pull together and get it done! The day in, day out services and support offered by our staff are incredible, but I wanted you all to be aware how often they respond above and beyond the call of duty.

Thank you, thank you, thank you, to all the awesome staff for your incredible commitment to the individuals we support.

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